Starter Vape Kit warranty claim process primer
This page is for B2B buyers who want a working answer on specification, price and lead time before they commit a purchase order. We have written the detail down so nobody has to sit through a sales call to extract it.
Published 14 February 2026 · VapeWholesaleHub · Reading time 7 min
Support that answers the question
If you are comparing three quotes for starter vape kit, compare the paperwork first. Test reports, artwork files, batch coding and the replacement clause tell you more about a supplier than the unit price on page one.
The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.
Every account gets a named contact who has actually seen the product. Being passed between three people to answer one question about a coil resistance is the fastest way to lose a buyer, so we do not organise support that way.
How orders move from factory to shelf
Damage in transit is nearly always a packing decision, not bad luck. Double-walled cartons, internal dividers and a drop-tested configuration cost a little more and save the argument at the other end.
If you dropship, we can label cartons to your format and omit our documentation from the outer box. It is a small operational detail that decides whether your customer sees a supplier or a partner.
Unit price versus landed cost
We publish a realistic band of 2.71 to 8.68 per unit for standard configurations at 200 units. Below that band you are buying a lighter specification; above it you are paying for finish, packaging or a smaller run.
The cheapest way to lower your cost per unit is usually to remove a SKU, not to negotiate a discount. Fewer lines means larger runs, fewer changeovers and a better price at the same quality.
- Standing reorder schedule with a fixed cut-off
- Batch codes traceable from carton back to production date
- Specification locked in writing before production starts
- Named account contact who has handled the product
- Reference sample retained from every batch
- Seven-day defect reporting with replace-or-credit
How we structure a first order
Colour range is where assortments quietly die. Six finishes look impressive in a brochure and disastrous on a shelf with 40 cm of space. We recommend two finishes per core SKU and let the trial line carry the novelty.
Sourcing trips still matter for volume buyers. Seeing the line, the ageing room and the packing station tells you in an hour what six emails cannot. We host visits by appointment and we do not stage them.
Specification summary
| Battery | 350 mAh |
| Pod capacity | 2.0 ml |
| Coil resistance | 1.2 ohm |
| Included | Device, pod, cable |
| Charging | USB-C 5V/1A |
| Packaging | Retail box |
| Minimum order | 200 units per SKU, mixed cartons allowed |
| Lead time | 22 working days after artwork approval |
The detail above is what we hold ourselves to on every shipment, including the small ones. It is also the list we will walk through with you before the first order.
Frequently asked
Can we order samples before committing?
Yes. Sample orders are shipped by air express and the cost is credited against your first production order above 200 units. We would rather you handle the sample than approve a specification from a photograph.
Do you support private label?
We do. Send your artwork or your brand direction and we will return a digital proof, then a physical dummy for colour approval. Packaging files stay on record so a rebrand later is a file update rather than a redesign.
What happens if part of the order is defective?
Report within seven days with photos and the batch code. Confirmed defects are replaced or credited on the next shipment. The failure is logged by mode and batch, and reviewed monthly with the factory.
Related reading
Need a quotation on starter vape kits?
Send destination market, target price and quantity. Same-day reply on working days.
Tel / WeChat / WhatsApp +86 13711127975 · vape@0099933.xyz