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Quality control, in plain terms

This page is for B2B buyers who want a working answer on specification, price and lead time before they commit a purchase order. We have written the detail down so nobody has to sit through a sales call to extract it.

8 separate checks run before a carton is sealed: electrical, mechanical, leak, finish and packaging. Anything outside tolerance is quarantined the same day and reported to you, rather than shipped with a hope and a discount.

We photograph the packing station during production for volume orders. It is a small thing, but it settles most arguments about what was actually in the carton before it was sealed.

Where the margin really sits

Custom printing raises the unit price and lowers the marketing cost. For B2B buyers the break-even is usually reached on the second or third repeat order, not the first, so we quote both branded and neutral options.

We publish a realistic band of 2.83 to 8.31 per unit for standard configurations at 500 units. Below that band you are buying a lighter specification; above it you are paying for finish, packaging or a smaller run.

After-sales, replacements and reorders

The replacement policy is deliberately simple: report within seven days of delivery with photos and the batch code, and we replace or credit at the next shipment. We do not argue about a defect we can see in a photograph.

For private label accounts we hold the artwork files and the approval record. Rebranding a line eighteen months later is then a file update instead of a redesign.

• Batch codes traceable from carton back to production date
• Reference sample retained from every batch
• Seven-day defect reporting with replace-or-credit
• Specification locked in writing before production starts
• Consolidated or split shipping, quoted both ways
• Artwork proof plus physical dummy for custom packaging

Paperwork, labelling and market rules

Artwork approval is a two stage process: a digital proof for text and layout, then a physical dummy for colour and finish. Skipping the dummy is the single most common cause of a reprint.

Labels are where good orders go wrong. Nicotine warnings, child-resistant closures, batch coding and market-specific text all have to be correct before the pallet leaves. We prepare test reports, declaration of conformity and safety data sheets for each shipment and we ask for your destination list early so artwork matches the market.

Specification summary

We would rather lose an order at quotation stage than explain a mismatch after delivery, which is why the specification conversation comes before the price conversation.

Frequently asked

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